Return & Refund Policy – Shard Ecom

Last Updated: November 6, 2026

At Shard Ecom, customer satisfaction is our priority. We want you to have a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy explains how to return items and request a refund.

1. Return Period

Customers have the right to cancel most online purchases within 14 days of receiving their order, in accordance with UK consumer protection laws.

After notifying us of your cancellation, you generally have another 14 days to return the item.

2. Return Conditions

To qualify for a standard return:

• Items should be unused and in their original condition.
• Products should be returned with their original packaging where reasonably possible.
• Proof of purchase or order confirmation may be required.
• Items must not fall under applicable legal exceptions to the right to cancel.

Your statutory rights remain unaffected.

3. Non-Returnable Items

Certain products may be exempt from the standard cancellation right, where permitted by law, including:

• Personalised or custom-made products.
• Perishable goods.
• Sealed items unsuitable for return for health or hygiene reasons once unsealed.
• Other products excluded under applicable consumer protection laws.

4. Refund Process

Once we receive your returned item or evidence that it has been sent back, we will process your refund within the applicable legal timeframe.

Refunds will generally be issued using the original payment method unless otherwise agreed.

For eligible cancellations, refunds include the cost of standard delivery. Additional charges for premium delivery services may not be refundable.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of the damaged or incorrect item, if applicable.

We will review your request and arrange an appropriate solution in accordance with your statutory rights.

6. Return Shipping

For a change-of-mind return, customers may be responsible for return shipping costs if they were informed of this before purchasing.

If an item is faulty, damaged, or incorrectly supplied, Shard Ecom will cover reasonable return costs where required by law.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check your original payment account.
• Contact your bank or payment provider.
• Contact our customer support team for assistance.

8. How to Request a Return

To request a return or refund, contact us with your order details.

Business Name: Shard Ecom

Address:
12 Silver Street,
Bridgwater, TA6 3EG,
United Kingdom.

Phone: +44 7448 452438

Email: info@shardecom

9. Changes to This Policy

Shard Ecom reserves the right to update this policy when necessary. Any changes will be published on this page.

10. Your Consumer Rights

Nothing in this policy limits or excludes your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Thank you for shopping with Shard Ecom!